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I recently ordered Dia-IonX from a third party. When it arrived it was very warm to the touch - it was hot. When I tried to open the bottle the plastic covering was stuck to the label and the whole thing came off. Is it safe to use the product?

Smartliving Guest asked this
August 16, 2014 at 7:58 AM



Dear Irene,

I contacted customer service about the warm temperature and this was their response:

A few hours in hot temperatures should not change the effectiveness of the product. We do ship worldwide and to extreme hot and cold temperatures. The product is safe either way for at least 48 hours. The product would lose effectiveness if it is stored outside the box left on a window sill exposed to direct sun light for weeks. The best storage would be in a cupboard and away from the microwave.

I hope you can figure out how long the product was in transit.

Best regards,

Dr. Char

Dr. Char Wilson, DVM Health Coach answered
August 17, 2014 at 11:07 AM
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