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Q:

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I am a steady customer and recently purchased the Vetionx urine sticks. The color of the ketone on the strips is gray. All of my prior purchases the color was different. I am asking you to please check into this because I cannot read ketones. I believe I SHOULD RECEIVE A FRESH 3 BOTTLES THAT WORK.

Smartliving Guest asked this
October 5, 2014 at 8:41 AM

A:

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Dear Priscilla~

We are in contact with the manufacturer. The Ketone reading area should be tan-colored, not grey.

We will send you a replacement.

We apologize for any inconvenience.

Dr. Char Wilson, DVM Vetionx

Dr. Char Wilson, DVM Health Coach answered
October 6, 2014 at 11:43 AM
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